Privacy policy

 

Last updated: 15/01/2025

 

Privacy Policy of www.alfaexport.it

 

Welcome to the website www.alfaexport.it (hereinafter "the Site"). Your privacy is important to us and we are committed to protecting your personal data in accordance with the EU General Data Protection Regulation 2016/679 ("GDPR") and current Italian data protection legislation.

 

This site collects some Personal Data from its Users.

 

Data Controller

 

Krizaj Mitja/Alfaexport - Viale Raffaello Sanzio 15/2 34128 Trieste (TS)

 

Holder's email address: info@alfaexport.it

 

Types of Data Collected

 

We collect and process the following personal data:

 

• Personal and contact data: first name, last name, phone number, email, zip code, city.

 

• Tax data: Tax code, VAT number (if applicable).

 

• Order data: Shipping and billing address, details of products purchased.

 

• Payment data: Information needed to process payments.

 

Full details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or through specific informational texts.

Personal Data may be freely provided by the User or, in the case of Usage Data, automatically collected during the use of this site.

 

Unless otherwise specified, all Data requested by this site are mandatory. If the User refuses to provide them, it may be impossible for this site to provide the Service. In cases where this site indicates certain Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or its operation.
Users in doubt about which Data are mandatory are encouraged to contact the Data Controller.

Any use of Cookies - or other tracking tools - by this Site or by the owners of third party services used by this Site is for the purpose of providing the Service requested by the User, in addition to the additional purposes described herein.

The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this site.

 

 

Platform use and data processing

 

The website www.alfaexport.it was created using the Wix.com platform, a service provided by Wix.com Ltd. based in Israel, a country recognized by the European Commission as having an adequate level of personal data protection.

 

 

 

1. Data managed by Wix

Wix acts as the data controller for the following technical aspects of the site:

 

• Technical and analytical data:
  Wix automatically collects technical information, such as IP addresses, browser data, operating system, and site usage information (e.g., pages visited and time spent on the site).

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• Security data:
  Wix records access and activity logs to protect the site and stored data.

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• Hosting and storage:
  Wix provides hosting services and stores data in data centers distributed in several countries, including servers located in the European Union and other locations that meet data protection standards.

 

 

2. Wix's compliance with the GDPR

 

Wix complies with the General Data Protection Regulation (GDPR).

 

• Data Processing Agreements: Wix has implemented agreements that ensure that all personal data is processed in accordance with the requirements of the GDPR.

 

• Data Protection: Wix takes advanced security measures to protect data, including encryption systems, firewalls, and continuous infrastructure monitoring.

 

 

3. Data Sharing with Wix

 

When you use our site, some technical information and personal data may be handled by Wix, but only to ensure the proper functioning of the site.

 

• Wix does not use personal data for its own purposes.

 

• Your data is not shared with other third parties by Wix, except when strictly necessary to support the operation of the site (e.g., technology partners for hosting service).

 

 

4. Rights of users and Wix

 

If you wish to exercise your rights (e.g., access, rectification, or deletion of personal information), you can contact us directly and we will work with Wix to respond to your requests.

 

You can also review Wix's Privacy Policy for more details on how Wix handles personal data at the following link: https://www.wix.com/about/privacy

 

 

5. International Data Transfer

 

Our website www.alfaexport.it does not have its own servers for storing personal data. To ensure adequate data management and protection, we use the infrastructure and hosting service provided by Wix.com, a platform that complies with the requirements of the General Data Protection Regulation (GDPR).

 

Where your data is stored

 

Your personal data is stored in Wix.com's data centers located in various locations, including countries within the European Union. However, to ensure service availability and security, Wix may transfer and store personal data in other regions, such as the United States or Israel.

 

• Israel: The transfer of personal data to Israel is permitted because it has been recognized by the European Commission as offering an adequate level of protection under the GDPR.

• Other Countries: For transfers to other regions, Wix applies recognized protection mechanisms, such as Standard Contractual Clauses approved by the European Commission, to ensure that your data is treated with the same level of security required in the EU.

 

Data security at Wix's servers

 

By relying on Wix's infrastructure, your personal data benefits from an advanced level of security. Wix implements:

 

• Encryption systems to protect data during transfer and storage.

 

• Technical and organizational measures to prevent unauthorized access, loss or alteration of data.

 

• Continuous monitoring to ensure the operational security of its servers and your personal data.

 

User guarantees

 

We are committed to ensuring that any transfer of personal data outside the EU is done in compliance with applicable regulations. Data management through Wix allows you to:

 

• Reduce the risks associated with local storage on private servers.

 

• Ensure data accessibility, availability and protection through a professional and certified infrastructure.

 

If you have any questions or concerns about the processing of your data, you can contact us.

 

 

6. Cookies and third-party tools on Wix

 

The website www.alfaexport.it created using the Wix platform, uses technical and functional cookies to ensure the proper functioning of the site. Visit the Cookie Policy section for more information.

 

Types of cookies used

 

For more information, we recommend that you visit our Cookie Policy page.

 

 

7. Contact and support

 

For more information about how Wix handles your data or for assistance with privacy issues, you can contact us at:

 

• Email: info@alfaexport.it

 

• Postal Address: 15/2 Viale Raffaello Sanzio, Trieste 34125

 

This section is structured to provide transparency about the Wix infrastructure and its role in data management.

 

 

8. Jurisdiction

 

For any dispute relating to the interpretation or application of this Privacy Policy, the place of jurisdiction shall be Trieste, Italy.

Any disputes or lawsuits will be handled in the Italian language and governed by Italian law.

 

 

9. Complaints

 

If you believe that the processing of your data does not comply with the GDPR, you have the right to file a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).

 

 

10. Payments

 

Users of www.alfaexport.it can choose from several payment methods to complete their purchases:

 

• Credit or debit cards: Mastercard, Visa, Maestro.

 

• PayPal: Online payment platform.

 

• Bank transfer.

 

Data collected for payment

 

During the payment process, we collect only the information strictly necessary to process the transaction, such as:

 

• First and last name of the card or PayPal account holder.

 

• Transaction information (amount, date, and payment method).

 

Sensitive credit or debit card information (e.g., card number, CVV) is not collected or stored directly by our site. This data is handled exclusively by the secure payment gateway used for Mastercard and Visa, which is PCI-DSS (Payment Card Industry Data Security Standard) compliant.

 

Payment Security

 

• Credit or debit cards (Mastercard and Visa): Transactions are handled through a secure payment gateway that uses advanced encryption systems to protect transmitted data.

 

• PayPal: Transactions are processed directly by the PayPal platform, which applies bank-level security standards.

 

• Wire Transfer: This payment method does not involve the collection of sensitive data by our site; you use your own banking system to complete the transaction.

 

Payment data sharing

 

Payment data may be shared with:

 

• Payment service providers, including payment gateways for Mastercard and Visa.

 

• Relevant authorities, where required by law, to ensure regulatory compliance and prevent fraud.

 

Payment providers' privacy policies

 

For more information on data processing by our payment providers, we encourage users to consult their respective privacy policies:

 

• PayPal: https://www.paypal.com/privacy

 

• Mastercard: https: //www.mastercard.us/en-us/vision/corp-responsibility/commitment-to-privacy/privacy.html

 

• Visa: https://usa.visa.com/legal/global-privacy-notice.html

 

 

11. Method and place of processing of collected Data

 

 

Modes of processing

 

The Data Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out by means of computer and/or telematic tools, with organizational methods and logics strictly related to the indicated purposes. In addition to the Data Controller, in some cases, other parties involved in the organization of this site (administrative, sales, marketing, legal, system administrators) or external parties (such as third party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, Data Processors by the Data Controller may have access to the Data. The updated list of Data Processors can always be requested from the Data Controller.

 

Location

 

The Data are processed at the operating offices of the Data Controller and in any other place where the parties involved in the processing are located. For more information, please contact the Data Controller.
The User's Personal Data may be transferred to a country other than the country where the User is located. To obtain more information about the location of the processing, the User may refer to the section on Personal Data processing details.

 

Retention Period

 

Unless otherwise stated in this document, Personal Data is processed and kept for the time required by the purpose for which it was collected and may be kept for a longer period due to any legal obligations or based on Users' consent.

 

Purposes of the Processing of Data Collected

 

User Data is collected to enable the Data Controller to provide the Service, comply with legal obligations, respond to requests or enforcement actions, protect its rights and interests (or those of Users or third parties), detect any malicious or fraudulent activities, as well as for the following purposes: Contacting the User, Payment Management, and Registration and Authentication provided directly from this site.

 

To obtain detailed information on the purposes of the processing and the Personal Data processed for each purpose, the User may refer to the "Personal Data Processing Details" section.

 

12. Details on the processing of Personal Data

 

Personal Data is collected for the following purposes and using the following services:

 

User management and ordering:

 

• To register and manage your orders, send requested products, and provide customer support.

 

• Legal basis: execution of a contract.

 

Fulfillment of legal obligations:

 

• To fulfill tax, accounting and regulatory obligations required by law.

 

• Legal basis: legal obligation.

 

Sharing for mailing:

 

• We share your personal data, such as your shipping address, with contracted couriers to ensure delivery of goods. This data is limited to the minimum necessary for shipping.

 

• Legal basis: performance of a contract.

 

Communications with users:

 

• To respond to requests sent via email or contact form.

 

• Legal basis: legitimate interest.

 

 

13. Additional information for users in the European Union

 

This section applies to all Users in the European Union, in accordance with the General Data Protection Regulation (the "GDPR") and, for such Users, supersedes any other possibly divergent or conflicting information contained in the Privacy Policy. Further details regarding the categories of Data processed, the purposes of processing, the categories of recipients of Personal Data, if any, and additional information on Personal Data can be found in the "Detailed Information on the Processing of Personal Data" section within this document.

 

14. Legal basis for processing

 

The Controller processes Personal Data related to the User if one of the following conditions exists:

 

• the User has given consent for one or more specific purposes.

 

• the processing is necessary for the performance of a contract with the User and/or the execution of pre-contractual measures;

 

• the processing is necessary to fulfill a legal obligation to which the Controller is subject;

 

• processing is necessary for the performance of a task of public interest or the exercise of public authority vested in the Controller;

 

• the processing is necessary for the pursuit of the legitimate interest of the Controller or third parties.

 

However, it is always possible to ask the Controller to clarify the concrete legal basis of each processing and in particular to specify whether the processing is based on law, required by a contract or necessary to conclude a contract.

 

 

15. Further information on retention time

 

Unless otherwise stated in this document, Personal Data is processed and stored for the time required by the purpose for which it was collected and may be kept for a longer period due to any legal obligations or based on Users' consent.

 

Therefore:

 

• Personal Data collected for purposes related to the performance of a contract between the Data Controller and the User will be retained until the performance of that contract is completed.

 

• Personal Data collected for purposes related to the legitimate interest of the Data Controller will be retained until such interest is satisfied. The User may obtain further information regarding the legitimate interest pursued by the Controller in the relevant sections of this document or by contacting the Controller.

 

When processing is based on the User's consent, the Data Controller may keep the Personal Data longer until such consent is revoked. In addition, the Controller may be obliged to retain Personal Data for a longer period to fulfill a legal obligation or by order of an authority.

At the end of the retention period, the Personal Data will be deleted. Therefore, at the expiration of this period the right of access, deletion, rectification and the right to Data portability can no longer be exercised.

 

16. Rights of the User based on the General Data Protection Regulation (GDPR)

 

Users may exercise certain rights with respect to the Data processed by the Data Controller.

 

In particular, to the extent permitted by law, the User has the right to:

 

• revoke consent at any time. The User may revoke the consent to the processing of its Personal Data previously expressed.

 

• object to the processing of their Data. The User may object to the processing of his or her Data when it is done pursuant to a legal basis other than consent.

 

• access to one's own Data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed.

 

• verify and request rectification. The User may verify the correctness of its Data and request that it be updated or corrected.

 

• obtain restriction of processing. The User may request the restriction of the processing of its Data. In this case, the Data Controller will not process the Data for any purpose other than its preservation.

 

• obtain the deletion or removal of their Personal Data. The User may request the deletion of its Data by the Data Controller.

 

• receive their Data or have it transferred to another Data Controller. The User has the right to receive its Data in a structured, commonly used and machine-readable format and, where technically feasible, to have it transferred unimpeded to another data controller.

 

• propose Complaint. The User may propose a complaint to the competent data protection supervisory authority or take legal action.

 

Users have the right to obtain information regarding the legal basis for the transfer of Data abroad including to any international organization governed by international law or formed by two or more countries, such as the UN, as well as regarding the security measures taken by the Data Controller to protect their Data.

 

 

17. Details on the right to object

 

When Personal Data are processed in the public interest, in the exercise of public authority vested in the Data Controller or in pursuit of a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons related to their particular situation.

Users should note that if their Data were processed for direct marketing purposes, they may object to the processing at any time, free of charge and without providing any reasons. If Users object to processing for direct marketing purposes, Personal Data are no longer processed for such purposes. To find out whether the Data Controller processes Data for direct marketing purposes, Users may refer to the respective sections of this document.

 

18. How to exercise your rights

 

Any requests to exercise the User's rights can be addressed to the Controller through the contact details provided in this document. The request is free of charge and the Controller will respond as soon as possible, in any case within one month, providing the User with all the information required by law. Any rectification, deletion or restriction of processing will be communicated by the Controller to each of the recipients, if any, to whom the Personal Data has been transmitted, unless this proves impossible or involves a disproportionate effort. The Data Controller shall notify the User of such recipients if the User so requests.

Further information on the processing

 

19. Defense in Court

 

The User's Personal Data may be used by the Data Controller in court or in the preparatory stages of its possible establishment for the defense against abuse in the use of this site or related Services by the User.
The User declares that he/she is aware that the Data Controller may be obliged to disclose the Data by order of public authorities.

 

20. Specific disclosures

 

Upon the User's request, in addition to the information contained in this privacy policy, this Site may provide the User with additional and contextual disclosures regarding specific Services, or the collection and processing of Personal Data.

 

21. System logs and maintenance

 

For purposes of operation and maintenance, this site and any third-party services it uses may collect system logs, i.e., files that record interactions and may also contain Personal Data, such as the User's IP address.

 

22. Information not contained in this policy

 

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

 

23. Changes to this privacy policy

 

The Data Controller reserves the right to make changes to this privacy policy at any time. Therefore, please consult this page frequently, referring to the date of last modification indicated at the bottom.

Registered users of the site www.alfaexport.it, having provided their consent at the time of registration or while using the services, are informed of the need to consult this Privacy Policy regularly in order to be updated on any changes.

Continued use of the site after the Privacy Policy has been updated will be considered implied consent to the new provisions.

 

• If users do not agree with the changes made, they may exercise their right to cancel their membership and discontinue using the services offered by the site.

 

• Cancellation can be requested by contacting us directly by email at info@alfaexport.it or at our corporate office at Viale Raffaello Sanzio 15/2, Trieste 34125.

 

We encourage all users to consult this Privacy Policy frequently to stay informed about the processing of their personal data.

 

 

24. Contact Form

 

The User, by filling out the contact form with their Data, consents to their use to respond to requests for information, quotes, or any other nature indicated by the header of the form.

 

 

25. Registration and authentication provided directly by this Application

 

By registering or authenticating, the User allows this site to identify him/her and give him/her access to dedicated services. Personal Data are collected and stored exclusively for registration or identification purposes. The Data collected are only those necessary to provide the service requested by the User.

 

26 .Definitions and legal references

 

Personal Data (or Data)

 

Personal data is any information that, directly or indirectly, including in connection with any other information, including a personal identification number, makes a natural person identified or identifiable.

 

Usage Data

 

This is the information collected automatically through this site (including by third party applications integrated into this site), including: the IP addresses or domain names of the computers used by the User who connects with this site, the addresses in URI (Uniform Resource Identifier) notation, the time of the request, the method used in forwarding the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc..) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (e.g. the length of time spent on each page) and the details of the itinerary followed within the site, with particular reference to the sequence of pages consulted, the parameters relating to the User's operating system and computer environment.

 

User

 

The individual using this site who, except where otherwise specified, coincides with the Data Subject.

 

Interested Party

 

The natural person to whom the Personal Data refers.

 

Data Controller (or Processor)

 

The natural person, legal entity, public administration and any other entity that processes Personal Data on behalf of the Controller, as set out in this privacy policy.

 

Data Controller (or Controller)

 

The natural or legal person, public authority, service or other body which, individually or jointly with others, determines the purposes and means of the processing of personal data and the instruments adopted, including the security measures relating to the operation and use of this site. The Data Controller, unless otherwise specified, is the owner of this site.

 

This site

 

The hardware or software tool by which Users' Personal Data are collected and processed.

 

Service

 

The Service provided by this site as defined in the relevant terms (if any) on this site/application.

 

European Union (or EU)

 

Unless otherwise specified, any reference to the European Union in this document shall be deemed to extend to all current member states of the European Union and the European Economic Area.

 

Legal References

 

Unless otherwise specified, this privacy policy covers only this site and Wix.com