01
ORDERS
Item prices include VAT
MINIMUM
Registration and a minimum spending amount of €49.00 is required to place an order.
QUANTITY
A quantity discount is applied to many of the items on sale, i.e. a reduction in the price per item if a larger quantity of the same is purchased.
Quantities with their price discounts are visible among the product options.
Orders placed after 1 p.m., on weekends, or on holidays will be processed as of the next business day.
QUOTES FOR BULK ORDERS
To purchase quantities greater than those available on the online site, you can request a quote by writing to info@alfaexport.it.
When requesting a quote you must provide the item number (SKU) which can be seen by clicking on the photo of the item, also confirming the size, finish/color and quantity required. It is also important to provide the VAT ID number for appropriate verification.
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Following verification of the VAT number, an estimate will be sent with the total amount of the requested goods and estimated delivery time.
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Please note that some items may need to be restocked, which may result in a longer delivery time.
Estimates are valid for 21 calendar days from the date of submission of the offer. After this period it will be necessary for the Customer to ask for confirmation of the conditions of the same.
If the quote is accepted, the complete data of the Company necessary for the issuance of the electronic tax invoice (first name, last name and/or company name, PEC or Univocal Code) in addition to the shipping address of the goods must be provided.
the 'amount indicated in the quote must be paid in advance by bank transfer.
The transfer must be visible within 10 calendar days from the date of acceptance of the quote, after which the order will be deemed automatically canceled without notice.
N.B.
1. Products ordered may have variations in color or finish from the images displayed on the site.
In addition to differences due to color rendering on different monitors, some finishes, particularly antique brass, may show different shades between production batches. This variability is due to normal variations in treatment conditions that occur during the electroplating process.
2. Each leather has unique characteristics and, in particular, vegetable-tanned leather, as a result of the natural oxidation process, may develop darker shades in later purchases.
3. The characteristics of items offered for sale online, such as size, color, finish, quantities that can be purchased per item and any discounts, are specified in the information sheet associated with each product.
4.Quantities of goods ordered by individual item may be subject to a tolerance of +/- 3% from the originally specified quantity.
ITEM AVAILABILITY
For larger volumes of merchandise, a restocking of the requested item may be necessary, resulting in extended delivery times.
We strive to constantly update the availability of products on the site, however, it may happen that the simultaneous purchase of one or more items by customers both at the store the physical and on the online site may change the availability of the same. In such cases, if at the end of the order it becomes necessary to make a change, Alfaexport will send a communication via e-mail to the Customer informing him of the changes regarding the products and the waiting time for reassortment.
The Customer, in such circumstance, may:
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1. Request the cancellation of the entire order, which will be fully refunded in accordance with the procedures provided for refunds.
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2. Extend the shipping time of the 'entire order until the missing item is fully restocked.
N.B. Alfaexport does not make partial shipments for the same order in case of momentary unavailability of one or more products.
In any eventuality the Customer is not entitled to any compensation for damages.
Should one or more items be "unavailable," clicking on the item in question will display a "notify me when back in stock"link . Simply click on the link and enter your email address, and as soon as the item becomes available again, an email notification will be sent informing you of its availability.
ORDER CONCLUSION
upon order conclusion, a confirmation email will be sent containing details about the transaction
MODIFICATION AND CANCELLATION OF AN ORDER
it is not possible to modify an order after payment has been made.
If you decide to cancel one or more items, you will need to cancel the entire order no later than the next 90 minutes after its transmission by contacting Alfaexport by email at info@alfaexport.it.
In case of cancellation of an order, a refund equal to the amount paid will be made
N.B.
If the order was paid by bank transfer, the total amount paid will be refunded, for any bank charges related to the issuance of the transfer, which may vary from €1 to €2.
02
PAYMENTS
It is possible to choose to make payment by credit card or bank transfer.
CREDIT CARD
Visa, Mastercard, Maestro are accepted.
BANK TRANSFER
When paying by ordinary bank transfer, you will need to wait approximately two working days for verification of credit to your bank account. Following the 'verification of payment the order will be processed and shipped.(see bank transfer refunds)
PAYPAL
For now we have chosen not to use PayPal to avoid additional costs to the customer and to ensure a more direct and professional handling of orders
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SHIPMENTS AND DELIVERIES
Shipments are made to Italy and EU countries. .
for information on shipping and delivery for EU countries check out this link ...
ORDER FULFILLMENT TIME
Orders are delivered to the courier within 1-2 business days after receipt of the order, and only after actual receipt of payment for the entire order.
Orders placed after 1 p.m., on weekends, or on holidays will be processed starting the next business day.
Once the package has been shipped, a confirmation email containing shipment details will be sent.
DELIVERY TIMES FOR ITALY
Deliveries to Italy are made within 2-3 business days after receipt of the order, with the exception of shipments to Venice, Sardinia, Sicily and Calabria, for which slightly longer times may be required.
Shipments to Italy are entrusted to the GLS Courier (within 1-2 business days of order placement/payment verification) and delivered usually on the next business day after the courier takes delivery of the goods, except for Venice and the Islands (Sardinia, Sicily and Calabria) for which 2-3 business days will be required.
We strive to adhere to the estimated delivery time, however, during national holidays, or due to exceptional causes beyond our control, such as strikes, bad weather or unforeseen events, the timeline may be subject to change.
INTERRUPTION OF SHIPMENTS FOR NATIONAL HOLIDAYS
In Italy, the following days are holidays and the courier company does not make shipments
january 1 and January 6
Easter and Easter Monday
april 25
may 1
june 2
aug. 15
november 1
december 8
december 25 and December 26.
During bridges near national vacations, and periods of closure for summer and winter vacations, a notice will be posted on the website in advance to allow for the purchase of goods prior to the temporary suspension of shipments or upon resumption of operations.
SHIPPING COSTS FOR ITALY
Shipping costs are automatically calculated at checkout based on order weight and destination.
Only adhesives and solvents, which are classified as flammable materials, will incur an additional charge.
Domestic service rates (VAT INCLUDED )
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Italy: Calabria,Sicily and Sardinia:
From 0.1 to kg 5 - 13€ From 0.1 to kg 5-13€
From 5.1 to kg 10 -14€ From 5.1 to kg 10-14€
From 10.1 to kg 25- 19€ From 10.1 to kg 25-19€
From 25.1 to kg 50 -26€ From 25.1 to kg 50-26€
From 50.1 to kg 100- 37€ From 50.1 to kg 100-37€
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SHIPMENT OF FLAMMABLE MATERIAL
Shipments involving flammable material, such as adhesives or solvents, fall under the category of dangerous goods and are subject to ADR (European Agreement concerning the Carriage of Dangerous Goods by Road) regulations. Whenever possible, such products are shipped in accordance with the "Limited Quantity (LQ)" mode, which allows dangerous goods to be transported in small quantities while respecting specific volume and packaging limits.
ADR-approved couriers must be used for this type of item. As a result, a surcharge may be applied to shipping costs, which is necessary to cover the additional costs of handling, labeling and dedicated transportation. Any surcharge will be indicated during the purchase process or communicated prior to order confirmation.
DELIVERY OF PRODUCTS
Delivery of the purchased products takes place to the address indicated by the Customer in the Order Form ("Shipping Address") within 2-3 business days after receipt of the order, times that may extend by an additional 2-3 business days for Venice and the Islands (Sardinia, Sicily and Calabria).
LOSS OF OR DAMAGE TO THE GOODS IN TRANSIT
Alfaexport is not responsible for the loss, loss or damage of the products ordered from the moment they are delivered to the courier.
CHECK UPON RECEIPT
Upon delivery of the goods, the Customer is required to check that the packaging is intact, without signs of tampering or visible damage, and that the number of packages being delivered corresponds to what is indicated on the transport document
In case of external damage or discrepancies with the number of packages in delivery, the Customer must immediately, and in writing, report the problem to the operator who is making the delivery opposing on the transport document the words " Reserve control goods for... indicate the reason: eg damaged packaging or missing packages.
This report, written and signed by the Customer, indicates that you are accepting the goods but with reservation, and that the goods will be subject to a subsequent inspection to check their condition. If any damage or shortage is confirmed and is attributable to transportation, the courier will be responsible for it.
in the absence of reports , the package will be considered properly delivered and you will lose any right to claim any shortage or damage due to transportation
DELAYS IN DELIVERY
Alfaexport is not responsible for any delays in delivery that may occur in conjunction with national holidays, bridges or due to exceptional events such as strikes, adverse weather conditions or other unforeseeable and not directly controllable circumstances.
In addition, please note that delays due to incorrect or incomplete information provided by the Customer at the time of the order, are in no way attributable to Afaexport.
NON-DELIVERY OF GOODS
It is the Customer's responsibility to provide a correct, complete and manned delivery address and a valid telephone number for possible contact by the courier.
Alfaexport cannot be held responsible for non-delivery due to 'absence of the recipient at the time of delivery or resulting from inaccuracies orincompleteness in data entry during the purchase process (e.g. incomplete or incorrect address, invalid telephone number, etc.)
RECIPIENT ABSENCE AT THE TIME OF DELIVERY
If the addressee is absent at the address provided at the time of order, the courier will leave a passing notice and retry a new delivery on the next business day. In the event of further absence, instructions will be provided to arrange for a 'further redelivery, or, a pickup will be requested at the assigned courier's branch. The courier may also contact the recipient by phone, so it is important to provide a valid phone number in case you are contacted. If the courier does not receive instructions within a specified time period, the package will be returned to the sender.
INCORRECT DELIVERY ADDRESS OR REFUSED DELIVERY
In the event that delivery cannot be made due to an "incomplete or incorrect delivery address" provided by the customer, or due to "refused delivery," by the recipient, the package will be returned to the sender.
TERMINATION OF CONTRACT IN CASE OF NON-DELIVERY
If an order is returned to the sender for any of the above reasons (absence of the addressee, incorrect or incomplete address, refusal of delivery, etc.), the sales contract will be deemed automatically terminated and the purchase order cancelled.
N.B. In such cases, a refund will be issued according to the terms of our refund policy , with deduction of the costs incurred in returning to the sender.
Costs for return to sender include:
-The cost of transportation to return the goods to the sender
-any charges for storing the goods with the carrier
-any surcharges related to the cost of fuel, if applicable.
PURCHASE AT THE LOCATION
Purchases at the headquarters in Trieste are reserved exclusively for VAT-registered individuals operating in sectors related to the products marketed by Alafexport.
Purchases are not permitted from individuals who, while holding a VAT number, do not carry out activities consistent with the Company's target market.
Purchases for personal use or on behalf of third parties by parties outside the sector are therefore excluded.
CONDITIONS FOR PURCHASING GOODS AT THE HEADQUARTERS
Purchasing at the Company's headquarters is only possible during the business hours open to the public, Monday through Friday, 8:30 a.m. to 4:00 p.m.
Payment for the purchased goods must be made when the goods are picked up or, if preferred, in advance.
If payment is made in advance, the goods will be made available only upon actual receipt of payment and confirmation by Alfaexport.
Payments at the premises via Paypal circuit, ordinary bank transfer or other payment systems that do not guarantee instant collection of the amount due are not accepted.
Delivery of the goods will take place only upon actual crediting of the payment due.
Wholesale sales are conducted at the venue, so minimum quantities must be met for each purchase, depending on the type of product.
PICKUP OF GOODS AT THE LOCATION
There is no order on the online site with pickup at the location.
All purchases with pickup must be arranged in advance and authorized through direct agreement with the company.
CONDITIONS FOR COLLECTION OF GOODS FROM THE PREMISES
Pickup of goods may be made personally or by a courier chosen by the Customer under his or her own responsibility and must be made during business hours open to the public, Monday through Friday, 8:30 a.m. to 4:00 p.m.
Personal pickup at the premises:the pickup of the ordered goods must take place during business hours, and the payment of the must be received at the time of the pickup of the goods or, alternatively, in advance. In this case The payment of the goods must be made in advance. If payment is made in advance, the goods will be made available only upon actual receipt of payment and confirmation thereof by Alfaexport.
Collection by a courier: the collection of the ordered goods can be made by a courier chosen by the Customer.
Alfaexport disclaims any responsibility for any damage, loss or delay after the delivery of the goods to the courier appointed by the customer. In this case, the goods will be made available only upon actual receipt of payment and its confirmation by Alfaexport.
FISCAL INVOICE (FOR VAT HOLDERS)
For VAT-registered customers, an electronic invoice is issued, within 12 calendar days from the date of the transaction, and transmitted through the Interchange System (SdI) to the telematic address (PEC or Recipient Code) provided by the customer during registration or acceptance of the quote.
It is the customer's responsibility to ensure that the tax information is correct and up-to-date. Otherwise, Alfaexport cannot be held responsible for any errors or delays in transmission.
FOR NON-VAT-REGISTERED CUSTOMERS
For private customers, the confirmation e-mail is valid as proof of purchase.
However, private customers are required to provide their tax identification number
RETURNS AND REFUNDS
RETURNS
We do not exchange merchandise. If you want to exchange an item you must place a separate order for the new item.
Costs for returning merchandise are the responsibility of the customer unless explicitly stated otherwise in writing by Alfaexport.
In order to make a return, the goods must be returned to the Seller, no later than 10 calendar days after delivery. The date shown on the delivery note shall be authoritative. After 10 calendar days from delivery, the return is not accepted. If a return is made after the return period, it will be sent back to the sender freight collect and the return procedure will be considered cancelled and the order concluded.
Customer is required to notify info@alfaexport.it of the following:
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First and last name, and/or company name (for Companies) entered in the purchase form
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Date and number of the order
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Code and quantity of the items to be returned (partial returns of the same item will not be accepted)
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Reason for return
Returned items must be in perfect condition and in the same quantity as ordered.
Return of used, damaged or missing merchandise will not be accepted, and return of the amount will not be processed.
N.B. Partial returns of the same item ordered will not be accepted. If 5,000 rivets are purchased, all 5,000 rivets must be returned; if 5 meters of nylon tape are purchased, all 5 meters of nylon tape must be returned, etc.
PACKAGING ITEMS TO BE RETURNED
returned items must be properly packed in their original packaging. If it is not possible to reuse the 'original packaging, the customer is required to use similar packaging that offers the same level of protection as the original and is capable of containing, inside, the equivalent amount of items that were received.
The return of products, not divided into the same quantities received (e.g., a box containing 5,000 rivets divided into five packs of 1,000 rivets each) will result in a 10% reduction in the refund for the product in question.
This reduction is necessary to cover the additional costs associated with the reorganization and proper packaging of the returned merchandise, operations that require additional labor, time, and materials to restore the product to its original sales form.
PACKAGING
Packaged items must be placed inside a box strong enough to protect the contents during transport, and contain, if necessary, protective and filling materials (bubble wrap, paper, styrofoam, etc.) to prevent the items from moving inside the box.
LABELING
The package should be properly sealed with tape, and the label should include the full address of the recipient and sender (see the above). If recycled packaging is used, it is important to remove the previous labels.
RETURN SHIPMENT
the courier to be used to make the return must be chosen and contacted independently by the customer.
The shipment must be traceable and the goods to be returned must be shipped under the full responsibility of the customer.
We recommend using GLS courier for return shipments to speed up the time.
Return shipping is the full responsibility of the customer.
Remember to keep the return receipt and keep it until you receive your refund.
Alfaexport is not responsible in any way for damage, theft or loss of returned products, nor for the non-delivery of goods caused by errors in writing the data on the label on the return package.
in case of damage, theft or loss of the goods during transport, we will promptly notify the customer of the incident (within 2 working days of receipt of the goods) to allow timely reporting of what happened to the shipping company chosen and used by him.
GOODS RETURN ADDRESS
Returns should be made to the following address
ALFAEXPORT of Krizaj Mitja
15/2 Raffaello Sanzio Ave
34128 Trieste (TS)
ITALY
RETURN PROCESSING
The return will be processed as soon as the items are returned to Alfaexport and checked according to the above procedures.
REFUNDS
Refunds are credited to the means of payment used at the time of purchase.
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Refunds may take up to 14 business days for Italy and for abroad before it is available on the account, The time required for crediting may vary by credit institution.
Refunds for goods returned to Alfaexport for non-delivery due to:
-Absence of consignee
-Incomplete or incorrect delivery address
-Refused delivery by consignee .
The cost of return to sender, any charges for storage of the goods with the courier, and, if applicable, any fuel surcharges during return transportation will be deducted from the refund.
Refunds of orders paid by Bank Transfer: in case of cancellation of 'order, return of goods for non-delivery, or return,will be refunded the amount paid except the cost of issuing the transfer which may vary from 1E to 2E.
Exceptions are those cases where there is an explicit and different written indication from Alfaexport.
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CONTATTI
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ALFAEXPORT di Krizaj Mitja
ACCESSORI PER PELLETTERIE E CALZATURIFICI
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Viale Raffaello Sanzio 15/2
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34125 Trieste (TS)
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Tel +3904055518
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Email info@alfaexport.it
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P.iva IT01288430323
Continuous working hours
Monday through Friday from 8:30 a.m. to 4:00 p.m
After 4 p.m., there is no phone availability or response to emails.
The 'hours apply to both the corporate office and the online site.
